Refund and Returns Policy

At Original Hems Studio, customer satisfaction is important to us. If a product does not meet your expectations, we offer a fair and transparent return and refund process as outlined below.

1. Return Eligibility

You may request a return within 30 days of receiving your order if the item meets the following conditions:

  • Unused, unworn, and unwashed
  • Free from odors, stains, or makeup marks
  • In original condition with all tags and packaging included

Items showing signs of wear, damage, or alteration are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale
  • Sale or clearance items (unless received damaged or incorrect)
  • Gift cards
  • Items damaged due to improper use, cleaning, or handling

3. How to Request a Return

To initiate a return, please contact us within 30 days of delivery using the contact details below.

📧 Email: support@originalhemstidio.com
📞 Phone: +1 949-916-0111

Please include:

  • Your order number
  • The item(s) you wish to return
  • A brief reason for the return

Returns sent without prior approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • Original Hems Studio is not responsible for return packages lost or damaged in transit

Return instructions will be provided after your return request is approved.

5. Refund Process

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Refunds are typically processed within 5–7 business days
  • It may take additional time for your bank or card provider to post the refund

6. Exchanges

If you would like a different size or color, please contact us for assistance.

  • Exchanges are subject to product availability
  • All exchange requests must meet the same return eligibility requirements

7. Defective or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of delivery.

Please provide clear photos so we can review the issue.
Once verified, we will arrange a replacement or refund at no additional cost.

8. Late or Missing Refunds

If your refund has not appeared after the processing period:

  • Please check with your bank or card provider
  • Allow additional time for transaction processing
  • If the refund is still missing, contact us for further assistance

9. Contact Information

For any questions regarding returns or refunds, please contact us:

Original Hems Studio
📍 Address: 23034 Lake Forest Dr, Suite F, Laguna Hills, CA 92653, United States
📧 Email: support@originalhemstidio.com
📞 Phone: +1 949-916-0111

Response Time:
We aim to respond to all inquiries within 24–48 business hours.

Original Hems Studio
Clear Policies. Fair Process. Reliable Support.