Shipping Policy

At Original Hems Studio, we are committed to providing clear, reliable, and transparent shipping services for our customers. Please review the information below to understand how orders are processed and delivered within the United States.

1. Shipping Coverage

Original Hems Studio currently ships within the United States only.
At this time, we do not offer international shipping.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Please note:

  • Orders are not processed or shipped on Sundays or U.S. public holidays
  • During peak seasons, promotions, or holidays, processing times may take slightly longer

Once your order has been prepared for shipment, you will receive a shipping confirmation email.

3. Shipping Method & Delivery Estimates

We offer Standard Shipping for all domestic orders.

  • Standard Shipping: Estimated delivery within 5–7 business days after the order has been shipped

Delivery timeframes are estimates and may vary depending on:

  • Customer location
  • Weather conditions
  • Carrier-related delays beyond our control

4. Shipping Costs

All orders placed within the United States qualify for free standard shipping.

There are no shipping charges added at checkout, and no hidden or additional shipping fees.

5. Order Tracking

All shipped orders include a tracking number.

  • Tracking information will be emailed once your order has shipped
  • Customers are responsible for monitoring delivery updates provided by the carrier

6. Shipping Carriers

We ship orders using reliable U.S. carriers, including:

  • USPS
  • UPS
  • FedEx

The carrier used may vary depending on package size and delivery location.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Original Hems Studio is not responsible for:

  • Delivery delays caused by incorrect or incomplete addresses
  • Packages marked as “delivered” by the carrier to the address provided at checkout

If you notice an address error after placing your order, please contact us as soon as possible.

8. Delayed, Lost, or Missing Packages

If your order appears delayed, lost, or has not arrived within the estimated delivery timeframe, please contact us within 7 days of the expected delivery date.

We will assist by contacting the shipping carrier and helping investigate the issue.

9. Undeliverable or Returned Packages

Packages returned to us due to:

  • Incorrect or incomplete addresses
  • Failed delivery attempts

may require an additional reshipping fee, depending on carrier return charges.

10. Contact Information

For any shipping-related questions or assistance, please contact us:

Original Hems Studio
📍 Address: 23034 Lake Forest Dr, Suite F, Laguna Hills, CA 92653, United States
📧 Email: support@originalhemstidio.com
📞 Phone: +1 949-916-0111

Response Time:
We aim to respond to all inquiries within 24–48 business hours.

Original Hems Studio
Clear Shipping. Transparent Service. Trusted Delivery.