Payment Policy

At Original Hems Studio, we work to ensure every transaction is secure, transparent, and easy for our customers. The information below outlines how payments are processed through our online store.

1. Accepted Payment Methods

We accept secure payment methods supported through our checkout system, including:

  • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
  • Additional payment options shown during checkout, depending on availability

All transactions are processed in United States Dollars (USD).

2. Payment Security

We prioritize the security of customer information.

  • All payments are processed through encrypted, PCI-compliant payment gateways
  • Our website uses SSL (Secure Socket Layer) to protect personal and payment details
  • Original Hems Studio does not store or have access to full credit or debit card numbers

Your information is handled only by the secure payment provider during checkout.

3. Payment Authorization

By placing an order, you authorize Original Hems Studio to charge the full order amount, including shipping fees and applicable taxes.

  • Orders are only processed once payment is successfully authorized
  • If a payment appears incomplete or suspicious, we may temporarily hold or cancel the order for verification

This helps protect both customers and our business from unauthorized transactions.

4. Failed or Declined Payments

If your payment fails or is declined:

  • Confirm that all payment details are entered correctly
  • Contact your bank or card provider for more information
  • Try another payment method displayed at checkout

Orders cannot be shipped until payment is successfully completed.

5. Taxes

Sales tax is calculated automatically at checkout based on the shipping address and applicable state and local regulations.

  • The tax amount will be displayed before payment is completed

6. Fraud Prevention

To maintain a safe shopping environment, Original Hems Studio reserves the right to:

  • Verify payment information
  • Cancel or hold orders flagged by our system for suspicious activity
  • Request additional verification when appropriate

These steps help ensure secure and legitimate transactions.

7. Refunds

All approved refunds are returned to the original payment method used at checkout.

Refund timelines follow our Refund & Returns Policy.
Please allow additional time for your bank or card provider to post the refund after we have processed it.

8. Contact Information

If you have any questions regarding payments or billing, you can reach us at:

Original Hems Studio
📍 Address: 23034 Lake Forest Dr Suite F, Laguna Hills, CA 92653, United States
📧 Email: support@originalhemstidio.com
📞 Phone: +1 949-916-0111

Original Hems Studio

Secure Payments. Clear Policies. Trusted Shopping.